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Customer Support Email
cs@aurim.atGolden Tree Reception
+43 1 417 0001Find quick answers to common questions about our services, memberships, and facilities.
What are your opening hours?
AURIM Spa by The Golden Tree is open daily from 8 AM to 10 PM, including weekends and holidays. The fitnesscenter in vienna remains open 24/7.
Do I need to make a reservation?
Reservations are only required for treatments such as massages or advanced skincare. For day passes, you can visit anytime without prior booking.
Are towels and robes included in the entry packages?
Yes, all entry packages include unlimited access to premium towels, bathrobes, slippers, and spa accessories.
Is there a separate wellness area for women?
Yes, we offer an exclusive spa and wellness area for women in addition to our mixed facilities.
Can I transfer my entry card to someone else?
Entry cards are registered to the purchaser's name. A one-time name change is allowed free of charge via email.
Enjoy full-day access to spa, wellness and fitness in Vienna, tailored for your ultimate comfort.